Privacy Policy

Bellarch Support Pty Ltd

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Bellarch Support Pty Ltd ("we," "us," or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, use, share, and safeguard personal information in connection with our services and website. By engaging with our services or visiting our website, you agree to the practices described in this policy.

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1. Information We Collect

We may collect the following types of information:

Personal Information: When you enquire about or register for our services, we collect personal details such as your name, email address, phone number, and mailing address.

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Sensitive and Service-Related Information: As part of our onboarding process and ongoing service delivery, we may collect additional information through a Service Agreement. This may include details relevant to your support needs, NDIS plan information, health or disability-related information, and other information necessary to deliver safe and appropriate care. Sensitive information is only collected with your consent and where it is reasonably necessary for service delivery.

Payment Information: To process payments, we may collect payment details, which are handled securely by third-party payment processors and are not stored by us directly.

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Images and Media: With your explicit written consent, we may capture, store, and use images or videos of clients for agreed purposes. Consent is documented through your Service Agreement and may be withdrawn at any time.

Usage Data and Analytics: When you visit our website, we automatically collect information such as IP addresses, browser type, and pages viewed to improve our website and services.

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2. How We Use Your Information

We use collected information to:

• Provide, manage, and improve our support services

• Process enquiries and service registrations

• Fulfil obligations under your Service Agreement

• Manage billing and NDIS-related payment processing

• Communicate with you about your supports and care

• Comply with legal and regulatory obligations, including those under the NDIS Quality and Safeguards Framework and the Privacy Act 1988 (Cth)

 

3. How We Share Your Information

Bellarch Support Pty Ltd only shares your information as described below:

With Service Providers: We may share information with third-party providers who assist in delivering our services (e.g., payment processors, scheduling platforms). These providers are bound by confidentiality agreements and may only use your data as necessary to fulfil their obligations.

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With Consent: We may share images, testimonials, or other information only with your explicit written consent, for use in promotional materials, social media, or our website. You may withdraw consent at any time.

Legal Requirements: We may disclose information if required by law or in response to valid legal requests such as court orders or subpoenas.

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4. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, meet legal and regulatory requirements, and maintain accurate business records. Information collected under your Service Agreement will be retained in accordance with NDIS record-keeping obligations and any applicable requirements under the Privacy Act 1988 (Cth).

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5. Security of Your Information

We implement industry-standard security measures to protect your personal information against unauthorised access, use, alteration, or disclosure. While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure.

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6. Your Rights and Choices

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

Access and Correction: Request access to, or correction of, your personal information at any time. We will respond to access requests within 30 days.

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Deletion: Request deletion of your personal information, subject to legal, regulatory, or contractual obligations.

Withdraw Consent: Withdraw consent for the use of your images or personal information in promotional material at any time by contacting us in writing.

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Complaints: If you believe we have breached the Australian Privacy Principles, you have the right to make a complaint. See Section 10 below for how to do this.

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7. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance at support@bellarchsupport.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

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If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC) Website: oaic.gov.au Phone: 1300 363 992

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If your complaint relates to the delivery of NDIS supports, you may also contact:

NDIS Quality and Safeguards Commission Website: ndiscommission.gov.au Phone: 1800 035 544

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8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyse usage. You can adjust your browser settings to manage or disable cookies, though this may affect your website experience.

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9. Third-Party Links

Our website may contain links to third-party websites. Bellarch Support Pty Ltd is not responsible for the privacy practices or content of those external sites. Please review their privacy policies independently.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the Effective Date revised accordingly.

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11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@bellarchsupport.com.au

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